Cash on delivery and online payment via a debit or credit card are permissible through 'Naya Pay'.

Never accept pressed or opened parcels. If your package or product is damaged, save
the box and merchandise and notify us immediately at mondsub.pk@gmail.com or
0321-8447070. You can also message us on Instagram or WhatsApp. Please do not
discard the product or the packaging as these materials may be required for
your claim to be processed.

Mondsub Pakistan is shipping Nationwide - Pakistan.

Confirmation emails are typically received shortly after the order is placed. If you do not
receive your confirmation email right away, it may be due to your order being
placed during a period of high order volume, such as an exciting new launch or
promotion.
If you have not received your confirmation email within 24 hours after your
order is placed, please email us at mondsub.pk@gmail.com so that we may assist you further!

All orders are processed within 24 hours (Monday to Friday) and require 3-5 business days for delivery.

Products purchased online can ONLY be exchanged online within 7 days of purchase. The original recipients must be attached and the product must be in original packing. The products must be evaluated by our team before making an exchange and the time period for an exchange request can be 5 – 7 business days.

You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in the same condition. In-case of stock out, customers have to wait till the arrival of the stock, and upon agreement we can provide online store credit.

Once an order has been placed, it can be modified or canceled within the first 12-24 hours of placing the order. For order cancellations, please contact us at mondsub.pk@gmail.com or
WhatsApp us at 03218447070
Note: Once an order is being prepared for shipment, we cannot cancel it.

Standard Delivery charges across Pakistan are Rs. 250 to 300.

Yes,our customer service number is: 0321-8447070

Yes, 12 months after opening the seal with 2-3 years shelf life.

Yes, our products are completely vegan and cruelty free. We prioritize ethical and
inclusive practices in the creation of our skin care line, ensuring that our
customers can enjoy high-quality products that align with their values.

For young customers or ages below 18 years old, we recommend using our Face-Masks & Hand and Feet ranges as they balance your skin’s pH level, keep your skin
moisturized and are extremely gentle on the skin.

Yes, all of our products have been made through a clean and damp, kind process,
which means they have undergone thorough processes to make sure they are 100% sulfate, paraben, vegan, toxin & damp; cruelty free. So yes, all our products are very safe to use in pregnancy!

Yes - all our products have been through a clean and kind process, but we still would recommend you to do a patch test prior to incorporating any skincare product in your routine.

Yes, some of our products have fragrance in them, but not more than 0.3% and are all
derived from natural materials, hence making them completely safe and gentle on
sensitive skin.

Mondsub’s Pakistan products give boosted benefits in terms of brightening, healthy glow, hydration & plump skin. We do not promote whitening products as that would
mean to completely alter your skin tone, instead, we actively encourage
our customers to be confident in their natural skin tone & work on
improving the skin health.

Mondsub Pakistan offers discounts on specific events and occasions. Please stay updated on our social media for such updates!